Last updated: May 28, 2026
Welcome to Piedmont Chimney & HVAC (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and the provision of our plumbing, HVAC, chimney, and related services in Shelby, NC and throughout Greater Cleveland County. By accessing our site or requesting services, you agree to be bound by these Terms.
1. Definitions
“Client,” “you,” or “your” means the individual or entity purchasing services from Piedmont Chimney & HVAC.
“Services” include plumbing, HVAC maintenance and repair, chimney inspections and capping, drain cleaning, sewer camera inspections, water heater and tankless water heater installation, well pump servicing, fixture installation (sinks, faucets, toilets, shower valves), new construction installs, remodels, and water/sewer line work.
2. Scope of Services
Estimates & Quotes
All estimates are based on onsite evaluation and are valid for 30 days.
Written quotes become binding only upon your signed approval.
Service Guarantees
We warrant workmanship for 12 months from completion.
Manufacturer warranties on parts apply as specified by the respective brand.
Scheduling & Access
You agree to provide reasonable access to the property and necessary utilities.
Appointment changes require at least 24-hour notice.
Piedmont HVAC Plumbing Chimney LLC sends text message updates and responses to [industry] customers about pricing and products offered at https://piedmonthvacpc.com/.
3. Payment Terms
- See Below
4. Client Responsibilities
Permits & Codes: You are responsible for securing any required permits and ensuring work complies with local building codes.
Site Conditions: Clear the work area of personal items; we are not liable for damage to belongings left in the work zone.
Safety: Ensure pets and children are kept away from active work areas for their safety.
5. Intellectual Property
All content on this website—including text, graphics, logos, and images—is owned or licensed by Piedmont Chimney & HVAC and protected by U.S. and international copyright laws. You may view and download materials for personal, non-commercial use only. Any other use, reproduction, or distribution is strictly prohibited without our prior written consent.
6. Limitation of Liability
To the fullest extent permitted by law, Piedmont Chimney & HVAC and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our services or website, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising from these Terms or the Services shall not exceed the total fees you paid for those Services.
7. Indemnification
You agree to defend, indemnify, and hold harmless Piedmont Chimney & HVAC, its officers, employees, and agents from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:
Your breach of these Terms
Your negligence or willful misconduct
Your violation of any law or third-party rights
8. Privacy
Your use of our website and provision of personal data is governed by our Privacy Policy (link to Privacy Policy page). Please review it to understand how we collect, use, and safeguard your information.
Mobile phone, email and other contact information is used only for the purposes customers consent to when sharing it with Piedmont HVAC Plumbing Chimney LLC.
9. Modifications to Terms
We may revise these Terms at any time. If we make material changes, we will update the “Last updated” date and post the new Terms on our website. Your continued use after such changes constitutes acceptance of the new Terms.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles. Any dispute arising hereunder shall be resolved exclusively in the state or federal courts located in Cleveland County, NC.
11. Contact Information
If you have questions or concerns about these Terms, please contact us:
Address: Piedmont Chimney & HVAC
501 N Washington St, Shelby, NC 28150
These Terms and Conditions are incorporated into and made part of the Invoice identified
above (the “Invoice”) as though fully set forth therein. The Invoice and these Terms and
Conditions shall be construed together as a single integrated agreement and shall apply
retroactively and relate back to the date of the Invoice.
Scope of Work
Piedmont HVAC Plumbing Chimney, LLC (“Contractor”) shall provide HVAC, chimney, plumbing, repair, installation, maintenance, inspection, and related services as identified in the quote or invoice (the “Work”). Materials will be secured in accordance with the Customer’s selections as specified on the Invoice. Notwithstanding the foregoing, Contractor shall have no obligation to perform any services or provide any goods, materials, or other items that are not specified on the Invoice unless documented in writing through a new invoice, revised invoice, or other written addendum executed by both parties.
Deposit & Payment Terms
All estimates are based on onsite evaluation and are valid for thirty (30) days. Written quotes become binding only upon execution by both parties. Upon acceptance of the Terms and Conditions, the Customer agrees to remit timely payment for the service(s) contracted as described on the relevant invoice(s). Payment for all projects is due upon receipt of the Invoice. Any invoice not paid within thirty (30) days from the due date shall accrue interest at 1.5% per month or at the maximum rate permitted under applicable North Carolina law until paid in full. Customer shall also be responsible for all costs of collection, including lien costs, reasonable attorneys’ fees, court costs, filing fees, and collection expenses to the extent permitted by law. Contractor reserves the right to refuse additional services until all outstanding balances are paid in full. For large projects, Customer agrees to pay a deposit in an amount determined at the sole discretion of the Contractor, up to fifty-percent (50%) of the written quote amount. This deposit is required to secure the job and cover initial administrative and scheduling costs. Customer has the right to cancel the scheduled service(s) within three (3) calendar days from the date of payment of any deposit to receive a full refund, less any cost incurred by Contractor in the initial planning/consultation for the Work. If Customer does not cancel timely, the deposit will be forfeited in full. All parties signing as or on behalf of Customer shall be jointly and severally liable for payment in full of all compensation to be paid to the Contractor under this Contract.
Contractor’s Rights
Customer acknowledges and agrees that Contractor reserves all rights available under North Carolina law relating to mechanic’s liens, claim of lien upon funds, subrogation, and other statutory or equitable remedies for nonpayment. In the event payment is not timely remitted, Contractor may file a claim of lien on real property, serve a notice of claim of lien upon funds against the property owner of the service address, or pursue any other remedy available under Chapter 44A or other applicable provisions of the North Carolina General Statutes.
Failure to Timely Pay
If Customer fails to fully and adequately pay all outstanding amounts, including interest, and collection costs, within ninety (90) days of the invoice date, Contractor reserves the right to exercise any and all rights and remedies available under law, including but not limited to:
(a) filing and recording a mechanic’s lien or claim of lien upon funds;
(b) initiating litigation to perfect, enforce, or foreclose such lien rights;
(c) pursuing breach of contract claims or other civil remedies;
(d) recovering attorneys’ fees and costs where permitted by law; and
(e) suspending or terminating ongoing or future work.
Job Commencement & Scheduling
The Contractor will schedule the start of work based on mutual agreement and availability of materials, labor, and permits. If the job does not begin within thirty (30) calendar days from the agreed-upon start date due to delays attributable to the Customer – including but not limited to, failure to provide site access, incomplete design or material selections, failure to approve necessary documents, or any other postponement requested by the Customer – the Contractor reserves the right to cancel the Work. In the event of such cancellation, any deposit shall be forfeited, and any refund will be issued solely at the Contractor’s discretion.
Access to Property
Customer shall provide Contractor with safe and reasonable access to the property, utilities, and work areas necessary to perform services. Contractor shall not be responsible for delays or damages resulting from concealed conditions, unsafe work environments, code violations, or circumstances beyond Contractor’s reasonable control.
Warranty
Contractor warrants workmanship for 12-months. Manufacturer warranties for equipment or materials shall be governed solely by the manufacturer’s terms. Contractor disclaims all other warranties, express or implied, to the fullest extent permitted by law. Maintenance will be at Owner’s expense unless explicitly covered within a maintenance plan provided by Contractor and pursuant to a separate Agreement.
General Conditions
The Contractor retains the right to revise the schedule as needed due to weather, supply
availability, labor scheduling, or other unforeseen conditions. Any additional work or changes requested by the Customer that fall outside the scope of the original Agreement will require an executed change order and may result in additional charges.
Customer Responsibilities
To facilitate uninterrupted progress of the Work:
Customer is responsible for securing any required permits and ensuring work complies
with local building codes.
- Customer must clear the work area of personal items; Contractor is not liable for damages
to belongings left in the work zone.
Customer must ensure that pets, children, and other household occupants are kept safely
away from the work zones at all times.
Customer must promptly notify Contractor of any site conditions that may interfere with
the Work.
Standard Exclusions
Unless otherwise specified in a writing executed by both parties, the following items are
expressly excluded from the scope of work:
1. Permits & Approvals Not Specified
Any permits, zoning approvals, HOA approvals, or inspections not specifically listed in
the Agreement as the Contractor’s responsibility.
2. Hazardous Material Testing and Remediation
Identification, handling, testing, or removal of hazardous materials such as asbestos, lead-
based paint, mold, or other environmental contaminants.
3. Repairs to Pre-Existing Conditions
Repair of existing structural, electrical, plumbing, or mechanical deficiencies not caused
by the Contractor’s work, unless otherwise agreed.
4. Final Cleaning
Detailed or deep post-construction cleaning is excluded. Contractor will provide a broom-
swept condition upon completion unless otherwise agreed.
5. Fixtures, Appliances, and Owner-Supplied Items
Installation, storage, or handling of any customer-purchased items unless agreed upon in
writing. Contractor is not liable for delays or defects related to Owner-supplied materials
or products.
6. Damage to Unprotected Property
Damage to landscaping, driveways, or any interior or exterior surfaces/personal property
not adequately protected or removed by the Customer prior to commencement of work.
7. Work Outside Normal Hours
Work outside the standard working hours (7:00AM – 6:00PM, Monday through
Saturday) unless previously agreed in writing.
8. Weather-Related Damage
Contractor shall not be responsible for damage to the work site or property caused by acts
of nature, including but not limited to storms, wind, flooding, or other weather
conditions.
Release
Customer agrees to release and hold Contractor harmless from any claims, damages, or losses arising from delays or damages caused by acts or omissions of the Customer, third parties, or events beyond Contractor’s control, including but not limited to weather delays, utility service issues, or permit-related delays.
Waiver
Contractor and its affiliates, officers, employees, and agents shall not be liable for any indirect, consequential, incidental, or special damages, including loss of use, loss of income, or delay- related costs, arising from performance or delays under the Terms and Conditions.
Indemnification
Customer agrees to defend, indemnify, and hold harmless Contractor, its officers, employees, and agents from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with the customer’s breach of these terms, negligence or willful misconduct of the customer, or the customer’s violation of any law or third-party rights.
Choice of Law
This Agreement shall be governed by, interpreted, and enforced in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. The parties agree that North Carolina law shall apply to all matters arising out of or relating to this Agreement, the performance of the Work, and any disputes between the parties, regardless of the physical location of the Work or the residence or principal place of business of either party.
Acceptance
Customer’s acceptance of services, payment of any invoice, request for work, electronic approval, or permitting Contractor to commence work constitutes acceptance of these Terms and Conditions.
Thank you for choosing Piedmont Chimney & HVAC. We look forward to serving your plumbing, HVAC, and chimney needs with professionalism and care.