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Terms and Conditions

Last updated: May 3, 2025

Welcome to Piedmont Chimney & HVAC (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and the provision of our plumbing, HVAC, chimney, and related services in Shelby, NC and throughout Greater Cleveland County. By accessing our site or requesting services, you agree to be bound by these Terms.

1. Definitions

  • “Client,” “you,” or “your” means the individual or entity purchasing services from Piedmont Chimney & HVAC.

  • “Services” include plumbing, HVAC maintenance and repair, chimney inspections and capping, drain cleaning, sewer camera inspections, water heater and tankless water heater installation, well pump servicing, fixture installation (sinks, faucets, toilets, shower valves), new construction installs, remodels, and water/sewer line work.

2. Scope of Services

  1. Estimates & Quotes

    • All estimates are based on onsite evaluation and are valid for 30 days.

    • Written quotes become binding only upon your signed approval.

  2. Service Guarantees

    • We warrant workmanship for 12 months from completion.

    • Manufacturer warranties on parts apply as specified by the respective brand.

  3. Scheduling & Access

    • You agree to provide reasonable access to the property and necessary utilities.

    • Appointment changes require at least 24-hour notice.

3. Payment Terms

  • Pricing: All prices quoted exclude applicable taxes and permit fees.

  • Deposits: A deposit (up to 50%) may be required for parts procurement or large-scale projects.

  • Invoices: Due upon receipt; past-due balances accrue interest at 1.5% per month.

  • Payment Methods: We accept major credit cards, checks, and electronic bank transfers.

4. Client Responsibilities

  • Permits & Codes: You are responsible for securing any required permits and ensuring work complies with local building codes.

  • Site Conditions: Clear the work area of personal items; we are not liable for damage to belongings left in the work zone.

  • Safety: Ensure pets and children are kept away from active work areas for their safety.

5. Intellectual Property

All content on this website—including text, graphics, logos, and images—is owned or licensed by Piedmont Chimney & HVAC and protected by U.S. and international copyright laws. You may view and download materials for personal, non-commercial use only. Any other use, reproduction, or distribution is strictly prohibited without our prior written consent.

6. Limitation of Liability

To the fullest extent permitted by law, Piedmont Chimney & HVAC and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our services or website, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising from these Terms or the Services shall not exceed the total fees you paid for those Services.

7. Indemnification

You agree to defend, indemnify, and hold harmless Piedmont Chimney & HVAC, its officers, employees, and agents from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

  • Your breach of these Terms

  • Your negligence or willful misconduct

  • Your violation of any law or third-party rights

8. Privacy

Your use of our website and provision of personal data is governed by our Privacy Policy (link to Privacy Policy page). Please review it to understand how we collect, use, and safeguard your information.

9. Modifications to Terms

We may revise these Terms at any time. If we make material changes, we will update the “Last updated” date and post the new Terms on our website. Your continued use after such changes constitutes acceptance of the new Terms.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles. Any dispute arising hereunder shall be resolved exclusively in the state or federal courts located in Cleveland County, NC.

11. Contact Information

If you have questions or concerns about these Terms, please contact us:

  • Address: Piedmont Chimney & HVAC
    123 Main Street
    Shelby, NC 28150

Thank you for choosing Piedmont Chimney & HVAC. We look forward to serving your plumbing, HVAC, and chimney needs with professionalism and care.