Privacy Policy
Last updated: May 3, 2025
At Piedmont Chimney & HVAC (“we,” “us,” or “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit our website or use our plumbing, HVAC, chimney, and related services in Shelby, NC, and throughout Greater Cleveland County.
a. Personal Information
Contact details (name, email address, phone number, mailing address) when you request service, quotes, or support.
Account credentials (username, password) if you create an online account or sign up for our newsletter.
Payment information (credit/debit card numbers, billing address) processed securely through our payment partners.
Text messaging opt-in status and message preferences (if you agree to receive SMS updates or appointment reminders).
b. Technical & Usage Data
IP address, browser type, device type, and operating system.
Browsing activity, including pages visited on our site, links clicked, and the date/time of your visit (for analytics and performance improvements).
Cookies and similar technologies to personalize your experience and remember your preferences.
We use collected information to:
Deliver Services
Schedule and perform plumbing, HVAC maintenance, chimney inspections, drain cleaning, and other service work.
Communicate
Send confirmations, reminders, updates, and marketing messages (with your consent).
Respond to service inquiries, feedback, and support requests.
Send text messages related to appointments, reminders, and promotional offers, if you have opted in.
Piedmont HVAC Plumbing Chimney LLC sends text message updates and responses to [industry] customers about pricing and products offered at https://piedmonthvacpc.com/.
Mobile phone information is stored securely and will not be shared with third parties or affiliates for marketing or promotional purposes.
Process Payments
Securely process transactions for water heater installations, sewer camera inspections, new construction work, and more.
Improve Our Website
Analyze usage trends to optimize content, navigation, and loading speed.
Ensure Compliance & Security
Detect and prevent fraudulent activity, protect against unauthorized access, and comply with legal obligations.
By providing your mobile number through our website or service channels, you consent to receive text messages from Piedmont Chimney & HVAC, which may include appointment reminders, updates, service notifications, and occasional marketing messages.
Message frequency may vary.
Standard message and data rates may apply.
You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly.
Your consent to receive text messages is not a condition of any purchase or service.
We do not share your mobile number with third parties for marketing purposes.
We employ cookies, web beacons, and similar tools:
Essential cookies to enable core site functionality (e.g., session management).
Performance cookies for analytics (e.g., Google Analytics) to understand how you use our site and where we can improve.
Preference cookies to remember your language, location (e.g., Shelby, NC), and other customizable settings.
You can manage or disable cookies through your browser settings, though some features of our website may not function correctly without them.
We may share your information with:
Service providers (e.g., payment processors, email/SMS delivery platforms) who perform services on our behalf under strict confidentiality agreements.
Analytics partners to help us understand website traffic and trends.
Legal authorities if required by law or to protect our rights, customers, or public safety.
We do not sell, rent, or trade your personal information to unaffiliated third parties for marketing purposes.
We implement industry-standard measures to safeguard your data:
Encryption of sensitive data in transit (SSL/TLS) and at rest.
Access controls to limit data access only to authorized personnel.
Regular security assessments to identify and remedy vulnerabilities.
However, no method of data transmission or storage can be 100% secure. By using our services, you acknowledge these risks.
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete data.
Delete your personal information (subject to legal obligations).
Opt out of marketing communications at any time by clicking the “unsubscribe” link or replying STOP to text messages.
Set browser preferences to manage or block cookies.
To exercise these rights, please email us at privacy@piedmonthvac.com or call (XXX) XXX-XXXX.
Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected data from a minor, please contact us so we can promptly delete it.
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service offerings. The “Last updated” date at the top will indicate the effective date of any revisions. We encourage you to review this page periodically.
If you have questions or concerns about this Privacy Policy or our data practices, please reach out:
Mailing Address:
Piedmont Chimney & HVAC
123 Main Street
Shelby, NC 28150
Thank you for trusting Piedmont Chimney & HVAC with your home comfort needs. We are committed to protecting your privacy while delivering licensed, insured, and reliable plumbing, HVAC, and chimney services across Greater Cleveland County.
